Frequently Asked Questions   Care Instructions

Q: How do I contact Pour La Victoire?

A: Via email: info@plvsltudio.com (Please add info@plvstudio.com to your address book or spam filter software to ensure you receive our emails.)

Q: How will I know if my order is confirmed?

A: You will receive an order confirmation via email.

Q: Can I make changes or cancel my online order?

A: No, once the order has begun processing, we are not able to cancel it.  When your order arrives please follow our easy return procedures and we will gladly refund you for your purchase.

Q: When is my order shipped?

A: Most orders received by 1:00pm EST, are shipped the same business day. Orders received on Saturday, Sunday and on holidays will be shipped on the following business day.  All orders are subject to delay if additional research is needed to verify a customers shipping and billing information. This is done for the protection of our customers to help prevent fraudulent activity. Please go to our Shipping and Returns page to learn more.

Q: How can I track the status of my order?

A: Please log into your account to view the status of your order. If you do not have an account with us you still will receive an email confirming your order has been processed, and an email that confirms your order has shipped. If you have any questions please email info@plvstudio.com

Q: What if I place an order and PourLaVictoire.com doesn’t have the item in stock?

A: If we are unable to fill your order you will be notified via email and be refunded for your purchase. You can also check the status online by logging into your account.

Q: How can I find an item I am looking for?

A: You may use the search button to find a particular style, color, or category you are looking for.

Q: What forms of payment are accepted for online purchases, and when am I billed?

A: We accept Visa, MasterCard, American Express, and Discover. Your card is authorized when the order is placed to verify that the funds are available.

Q: Why do I have to pay sales tax on my order?

A: We are required to charge sales tax because we have a business presence in the states listed below.

Taxed states include: New York

Q: What shipping options are available?

A: We offer ground, Next Day, and 2nd Day shipping options. Please go to our Shipping and Returns.

Q: Can I ship an order to a P.O. Box?

A: No, we cannot ship to P.O. Boxes. We ship everything via UPS and need a street address for delivery.

Q: Can I ship an order to multiple addresses?

A: Unfortunately at this time we can only have one shipping address per order.

Q: What is Pour La Victoire Return Policy?

A: For your convenience, we accept online returns. Please email info@plvstudio.com for a return label.

We will gladly accept returns for unworn non-clearance merchandise with the packing slip and original packaging within 30 days of your order date. All handbags and accessories must have original tags attached. Email info@plvstudio.com to arrange to receive a return-shipping label. Pour La Victiore will email you the shipping label, once you receive the email, please print your return shipping label. Take the merchandise in its original packaging and the packing slip from the shipping carton and ship it back to our shipping department at:

Pour La Victoire Returns 4065 N.W. 79th Avenue Miami, FL 33166

Once your return is checked in at the warehouse, we will email you to let you know it has been received. We then issue the credit within 3 business days. From this time, it may take up to 3 business days to show up on your credit card account.

PLV Studio, Inc. merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.

Q: Can I exchange an item for another size, style or color?

A: Unfortunately we are not able to take back exchanges at this time. Please place a new order for the style and color you want and email customer service at info@plvstudio.com to get the return authorization and a prepaid UPS mailing label to send the item back to us as a return.

Q: What is your policy on damaged items?

A: If you receive damage or defective items, please notify us immediately via email at info@plvstudio.com and we will send you a return label and receive a full refund.

Q: How do I return an item I received as a gift?

A: You should contact our customer service at info@plvstudio.com and they will issue a ‘Gift Exchange’ return authorization. Please note, this only applies to gifts purchased on pourlavictoire.com. Once the item is received back, a discount code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on pourlavictoire.com

Q: Is it safe to use my credit card?

A: Yes, shopping at pourlavictoire.com is safe.

Q: Why is pourlavictoire.com so safe?

A: PLV Studio inc. protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. Pourlavictoire.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only pourlavictoire.com to decode your information and helps to create a secure environment for transactions on the Internet.

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, pourlavictoire.com will cover the entire liability for you, up to the full $50.00. Pourlavictoire.com will only cover this liability if theunauthorized use of your credit card resulted through no fault of your own from purchases you made at our site while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Q: Where can I learn more about your Privacy Policy?

A: Please read our Privacy Policy.

Q: Does pourlavictoire.com sell my information to other companies?

A: No. We do NOT provide or sell online customer information to any outside companies or third parties. Pourlavictoire.com compiles customer information in an effort to improve and enhance our customers’ online shopping experience. We may use this information for marketing and promotional purposes.

Q: What browser works best with the pourlavictoire.com site?

A: Pourlavictoire.com is currently optimized for FireFox 2.0 and Internet Explorer 6.0 browsers and above, with a screen resolution set to 1024X800. Javascript and Cookies must be enabled. Please see your browser’s help section for more information.

Q: How do I contact corporate headquarters?

A:

Mailing Address: 

PLV Studio, Inc. 10 W. 33rd Street Penthouse 1 New York, NY 10001

Corporate Questions:

For help locating an employee or specific department, and information about advertising or licensing, please email: info@plvstudio.com